RULES OF THE GAMBLING ORGANIZER
1. INTRODUCTION
1.1.Rules of the organizer of gambling, acting in strict accordance, within and on the basis of the legislation of Ukraine on gambling, namely:
- Constitution of Ukraine;
- Tax Code of Ukraine;
- the Law of Ukraine “On state regulation of activities for the organization and carrying out gamblings” (hereinafter – the “Law”);
- the Law of Ukraine “On Prevention and Counteraction to Legalization (Laundering) of the Proceeds of Crime or Terrorist Financing and Financing Proliferation of Weapons of Mass Destruction”
- Normative legal acts regulating relations in the field of gambling and relevant international agreements of Ukraine, the binding nature of which has been approved by the Verkhovna Rada of Ukraine.
1.2. “WIN” slot machine club is a brand of the Ukrainian limited liability company “EMPIRE OF EXCITEMENT” (hereinafter – “Club”), which is located at: 03035, Kyiv, st. Lypkivsky Vasyl Metropolit, 45, of. 801, identification code 43473708, and conducts activities for the organization and carrying out gambling in the gaming halls on the basis of a license issued for 5 years by the Commission for the Regulation of Gambling and Lotteries, decision № 393 of 29.06.2021.
1.3. By visiting the Club and participating in gambling after making the first bet on the terms set forth in these Rules, you:
1.3.1. Confirm that you are already 21 years old and there are no restrictions on your participation in gambling;
1.3.2. Agree with these Rules, the “Privacy Policy”, the principles of “Responsible Gaming”, “Game Rules”;
1.3.3. Agree to the processing of your personal data and provide them, if necessary, to the relevant financial institutions for payments;
1.3.4. You agree to receive advertisement materials of the Club (bonuses, promotions, information, etc.), which are sent by mail, email, sms, messengers, social networks, etc., as well as agree to the terms of promotional activities conducted by the Club, bonus and individual proposals, etc.
1.5. Carefully read the Terms and in case of categorical disagreement with them as a whole or with their individual provisions, refrain from visiting the Club.
2. Determination of terms
2.1. Gambling – any game, condition of participation in which is introduction by the player of rate which grants the right to prize (prize), probability of obtaining and which size fully or partially depends on accident, and also knowledge and skill of the player. Any game in which there is, at least, no one of the following signs is not considered gambling:
- rate availability;
- possibility of obtaining or non receipt of prize (prize);
- the probability of prize (prize) and its size fully or partially depends on accident.
2.2. Gamblings in gaming hall – cylindrical games (roulette), games on gaming machines.
2.3. Verification (identification, data establishment) – confirmation of the player’s identity, age and right to participate in gambling.
2.4. Win (prize) – the amount of funds which are subject to payment (issue) to the Player in case of prize in gambling according to promulgated rules of carrying out such gambling, placed in the club, exceeding the total amount of funds deposited by the Player to the Game Account, reduced by the total all amounts returned / paid to such player.
2.5. Refund of funds deposited by the Player to participate in gambling – the amount of funds returned to him at the request of the Player and does not exceed the total amount of funds deposited by the player to the Game Account, reduced by the total amount returned / paid to such player.
2.6. Payment – an operation to issue, at the player’s request, the amount of funds he has indicated through the Club’s cash desk. Within one Payout, part of the amount may be a Refund of funds deposited by the Player to participate in gambling, and part – a Win.
2.7. The random number generator is a component of gaming machines and online systems of the Club. During gamblings using the specified systems, the gaming equipment creates the sequence of the numbers which are not connected among themselves and provides accidental nature of prize (prize)
2.8. Jackpot – the maximum prize (prize) provided by rules of carrying out gamblings which size is established by the organizer of gamblings or is determined by it depending on total quantity of the rates brought by players.
2.9. Game on the gaming machine, on roulette – the gambling held with use of the gaming machine, roulette and in which the probability of prize (prize) and its size are determined by random number generator.
2.10. Game substitute hryvnia – a material means of gambling, electronic cash substitute, which allows you to bet in gambling and is presented on the balance of the game in an amount that is a multiple of that on the player’s gaming account, with a coefficient equal to the selected face value . The game substitute of the hryvnia is purchased in exchange for cash and, at the player’s request, is subject to exchange for the corresponding cash equivalent.
2.11. Game account (deposit) – the player’s client account, balance – part of the online system of the Club, which provides the player with complete information about his financial actions (replenishment, payments, bets, winnings), and contains information necessary to identify the player.
2.12. The player – the physical person which:
- at the time of participation in gambling reached 21-year age;
- is capable;
- is not in the Register of persons which limits access to gambling institutions and/or participation in gamblings, and at own will takes part in gambling
2.13. Cash desk – the place in Club in which sale (issue) and exchange of game substitutes of hryvnia, electronic cash substitutes, replenishment of game accounts, acceptance of rates from players, payment (issue) of prizes (prizes) by results of carrying out gambling and other actions are performed.
2.14. The online system of the Club is a set of hardware, software and hardware that provides the organization and conduct of gambling, data collection on accepted rates, their accounting and registration, determination, accounting and payment of winnings, as well as other related transactions with the organization and conduct of gambling, storage of relevant information.
2.15. Responsible game – the basic principle of the organization and carrying out gamblings which assumes implementation by the Clubs of measures to the prevention and minimization of negative effects of participation of physical person in gambling, and also the actions directed to the organization of self-restrictions and self-checking for players.
2.16. Registration – identification of the player at the entrance to the Club with the subsequent automatic opening of the game account (after verification and the first replenishment).
2.17. Register of persons restricted access to gambling establishments and / or participation in gambling – a database closed to the public, containing information about individuals for whom, in accordance with the submitted applications or by court decision, visits to gambling establishments and participation in gambling are restricted games.
2.18. Bet – cash or game substitute of hryvnia, transferred by the player to the organizer of gambling, is a condition of participation in gambling and, based on the size of which in accordance with the rules of such gambling, the amount of winnings is determined.
3. BASIC PRINCIPLES OF CLUB ACTIVITY
3.1. The main principles of the Club are:
• protection of the rights, legitimate interests, life and health of players;
• compliance with the established rules and the same gambling conditions for all players;
• compliance with the principles of responsible gaming established by the authorized body;
• ensuring compliance with the principles of transparency, stability, openness, equality, fairness and objectivity in gambling;
• promoting the development of the local economy of Ukraine, social and cultural sphere, support and development of sports, medicine, education and science in Ukraine through tax deductions to the state budget from gambling in the Club and annual license fees.
4. RESPONSIBILITIES OF THE CLUB
4.1. The scope of responsibilities of the Club includes:
• taking measures to prevent persons under the age of 21 and persons subject to restrictions in accordance with the Law from participating in gambling;
• the gambling organizer is obliged to take measures to ensure the safety of visitors and gamblers, in particular by providing access to gambling establishments after checking visitors and gamers with a metal detector.
• taking measures to combat gambling addiction (ludomania), including by posting information materials on gambling addiction and responsible gaming, including the age limit of the player, the chance of winning, the principles of responsible gaming, signs of pathological and problematic gambling addiction and places, where you can get help in case of gambling addiction, as well as placing a real-time clock on every page of the website, except for the gambling itself, which is physically placed on the side of the game developer;
• consideration of complaints of players and other persons, including in electronic form, provision of answers to them in the terms determined by the legislation on the address of citizens by these Rules and rules of carrying out gambling
• exclusion of the possibility of accepting bets on credit (with installment payment) or with subsequent payment, except for payment of the bet by credit or debit cards in the presence of payment authorization. Prohibition on granting a loan to a player to participate in the game;
• failure to take actions that may affect the results of gambling, preventing external influence on such results;
• conducting in the Club exclusively types of gambling allowed by the Law, within the framework of the received license;
• use of an online system in the organization and conduct of gambling, which excludes the possibility of unauthorized interference in its work or the creation of conditions for a predetermined outcome of the game;
• recording in the online system of the Club, connected by communication channels (in real time) with the State system of online monitoring (after its launch), each transaction on acceptance of the rate, on each payment of winnings, and also other operations defined the order of functioning of the State system of online monitoring;
• timely full payment of winnings, according to players’ applications, in accordance with the rules of gambling and within the period established by these Terms and the Law, except as provided by the Law of Ukraine “On Prevention and Counteraction to Legalization (Laundering) of Proceeds from Crime” , financing of terrorism and financing of proliferation of weapons of mass destruction “;
• taking measures to prevent the payment of winnings to any third parties, including persons in whose favor the player proposes to make a payment or refund (except in cases of application for a refund of contributions made by a minor, incapacitated person or person with limited civil capacity or a person , entered in the Register of persons who have limited access to gambling establishments and / or participation in gambling, if the person requesting a refund is the legal representative of such person);
• keeping records of winnings (prizes), the value of which is constantly growing and depends on the number of bets (cumulative or progressive jackpot) (if any);
• registration of a target bank deposit or a bank guarantee for the payment of winnings in the amount of 7,200 minimum wages set for January 1 of the current year.
• protection of personal data.
5. REQUIREMENTS FOR THE PLAYER
5.1. The player can only be the physical person which at the time of participation in gambling reached 21-year age. The law prohibits accepting bets and paying out winnings in gambling to persons under the age of 21.
5.2. The following persons cannot be players either:
• incapacitated and partially incapable;
• which have, in accordance with the law, appropriate restrictions;
• recognized as undesirable by the Club;
• inclusion in the Register of persons who have limited access to gambling establishments and / or limited participation in gambling.
5.3. The player must:
• comply with the requirements of the Law, these Terms and Conditions and the rules of gambling;
• provide, at the request of the Club employee, an identity document and information about age;
• provide, at the request of the Club employee, truthful information to establish the eligibility of his participation in gambling.
5.4. It is forbidden to participate in gambling:
• founders (participants, shareholders), leaders of the Club;
• representatives of the founders (participants, shareholders), leaders of the Club;
• persons who may have information about the outcome of gambling;
• persons who have the opportunity to influence the outcome of gambling or the amount of winnings;
• the chairman, members and officials of the Commission for the Regulation of Gambling and Lotteries, except for inspections by the method of control procurement;
• persons who are considered undesirable by the Club;
• persons living in the temporarily occupied territories of Ukraine.
5.5. The following persons are not allowed to participate in gambling:
1) who, at the request of an employee of the Club, if he had doubts about the person’s reaching the age of 21, did not provide a document proving identity and containing information about the age of the person;
2) who provided at the request of a representative of the Club false information about themselves (surname, name, patronymic, information about age, address of registration of residence or location);
3) other persons specified by the Law;
4) persons with limited legal capacity and incapable;
5) persons entered in the Register of persons who have limited access to gambling establishments and / or participation in gambling.
5.6. An individual’s betting on gambling is the conclusion of a gambling agreement between him and the Club. The agreement on participation in gambling is considered concluded from the moment of acceptance by Club by the physical person of the bet in gambling.
5.7. If a person, despite the prohibition established by the Law and these Terms, has participated in gambling, the agreement on participation in gambling, concluded by default between the Club and such person, is void.
Winnings are not paid under void contracts.
5.8. If the Club has made a payment of winnings to this person, such payment of winnings is subject to return to the Club in full within the time limits notified to such person by the Club.
5.9. The player has the right to limit his participation in gambling in the Club.
5.10. The club has the right to increase the minimum age of a player to participate in gambling.
5.11. The Player is obliged to provide the Club with documents confirming his age and identity at any time. The club has the right to suspend the game account and block participation in gambling, if the user does not provide such documents.
5.12. Taxes, which, according to the Tax Code of Ukraine, are paid by tax agents, are withheld during payments in accordance with the Tax Code of Ukraine and are transferred to the budget directly by the Club.
6. REGISTRATION, ACCOUNT OPENING
6.1. Participation in the Club’s gambling is possible only after registration, with the subsequent automatic opening of the Game account at the moment of crediting the first installment to it.
6.2. Possible options for registration using:
• Passport;
• Mobile application “DIIA”.
6.3. When registering, you must provide real information, current email and phone number.
6.4. A photo is taken to the registered player and an individual ID is assigned
6.5. All funds in the gaming account, as well as cash substitutes, belong to the player on legal grounds, except as otherwise provided in the Law and in these Terms.
6.6. The Player is responsible for ensuring that all information provided to them by the Club during registration, as well as in the future (when replenishing the deposit and making bets), is true. Name, surname and patronymic (if any) in the verified documents strictly correspond to the name, surname and patronymic (if any) of the holder of payment cards used for transactions.
6.7. Each player agrees to periodic checks of his personal and contact information by the Club, as well as third parties who have the appropriate authority to do so under applicable law.
6.8. Payment of funds from the gaming account may be limited during the inspection.
6.9. By participating in gambling solely of their own volition and desire, at their own risk, each player is fully aware of and accepts the existence of the probability of losing the bet, expressed in cash, and the absence of any legal grounds to present it. about the claim of the Club.
7. VERIFICATION (IDENTIFICATION, DATA SETTING) OF THE PLAYER
7.1. Identification (verification, establishment of data) of the player involves the collection of the following information by the Club:
• surname, name, patronymic (if any) of the person;
• age (date of birth) of the person;
• presence or absence of a person in the Register of persons with limited access to gambling establishments and / or participation in gambling
7.2. Standard verification in the Club is a download in the player’s account (section “Verification”, subsection “Documents”):
• copies of passport (or other identity document and age);
• face photos.
7.3. The club has the right at any time to invite the player for review of additional identity documents. These can be:
• additional pages of the passport or ID-card;
• payment bank cards from which the game account was replenished;
• other documents
7.4. During the identification (verification, data establishment) of the player using various verification methods, the Club complies with the requirements of the legislation on personal data protection.
7.5. The player is responsible for the accuracy of the documents and information provided in accordance with the law.
7.6. If a player does not provide the Club with the necessary documents for review, his game account may be temporarily blocked until the requested documents are provided. If such documents are not provided without good reason within the period set by the Club, or if the information provided by the player is incorrect or misleading, inaccurate, etc., and if such information is not fully true, in in this case, the player is prohibited from gambling. Payment (issuance) of winnings (prizes) is not carried out. The club reserves the right to close its game account. Already paid amounts of winnings are subject to return to the Club within the period notified to the person by the Club
8. DEPOSITS, DEPOSITS, PAYMENTS
8.1. Payments to players are made at the Club’s box office, taking into account the provisions of the laws of Ukraine “On state regulation of gambling and gambling” and “On prevention and counteraction to legalization (laundering) of proceeds from crime, terrorist financing and proliferation of weapons of mass destruction.”
8.2. To participate in gambling, funds must be placed in the player’s gaming account.
8.3. The game account is replenished in cash and with the use of Visa / MasterCard payment bank cards.
8.4. The minimum amount of one-time replenishment of the game account is UAH 100.
8.5. By replenishing the game account and using the funds to place bets, the player confirms and accepts:
• the funds contributed by him are not those received in violation of tax, criminal or other legislation;
• The Club may refuse to withdraw or refund a player’s funds or cancel transactions related to the game account replenishment procedure.
8.6. The game account cannot be replenished by third parties: relatives, friends, spouses, business partners, etc. The player deposits funds into his gaming account using personal Visa / MasterCard payment cards. In case the Club discovers the fact of replenishing the game account from the accounts of third parties, all winnings of such player can be canceled.
8.7. When requesting a refund to the legal owner of a gaming account, all costs associated with the payment of commissions and other expenses may be borne by the recipient.
8.8. The club has the right to block and cancel any transactions made from the game account, as well as cancel winnings in the following cases:
• fraudulent or suspicious account replenishment;
• use of someone else’s or stolen payment cards;
• exchange between payment systems when replenishing the account.
The club has the right to inform the relevant organizations and law enforcement agencies about any type of fraud. The Club also has the right to use the services of collection agencies to return illegally misappropriated funds. The club is not responsible for any illegal use of cards. It does not matter whether the user made a statement about their loss / theft or not.
8.9. Funds from the player’s account can be used to compensate for the damage suffered by the Club. In case of fraud and other criminal acts, including mistakes of the player, any amount from his account can be deducted in favor of the Club.
8.10. The game account cannot be considered and used by analogy with the bank. Therefore, it is not covered by insurance, guarantees and other instruments common to financial institutions. Also, interest placed on the gaming account does not accrue interest, including those related to changes in exchange rates, cryptocurrencies, etc.
8.11. At any time, the player has the right to withdraw funds from the Game Account. The following conditions must be met:
• all funds in the Player’s Game Account have been checked for legality, absence of unacceptable actions, including any payment that has not been canceled or canceled before;
• all necessary procedures related to verification (including downloading a copy of the taxpayer’s card, certifying RNOKPP), performed in full;
• from the moment of registration in the Club, the Player has made the minimum deposit amount.
8.12. Payments are made only on those payment cards from which the game account (deposit) was replenished.
8.13. The club may require verification of the payment card on which the payment is made.
8.14. The Club reserves the right to conduct additional inspections of any transactions. Their duration cannot exceed two days.
8.15. In case of suspicion of violation of the Law of Ukraine “On Prevention and Counteraction to Legalization (Laundering) of Proceeds from Crime, Terrorist Financing and Financing of Proliferation of Weapons of Mass Destruction”, the Club is obliged to conduct an additional inspection with a delay of no more than 30 days.
8.16. If there is strong evidence of fraud on the part of the player, the Club has the right to deny him payment with subsequent blocking of the account.
8.17. To verify additional documents, in addition to the required ones, they must be submitted to the registration desk at the entrance.
8.18. The club, as a tax agent, deducts from the amounts of payments and transfers to the budget the necessary taxes and fees for you. As of the date of approval of these Terms, the personal income tax rate was 18% and the military tax rate was 1.5%.
8.19. Payment is made 24/7 without a break on weekends and holidays.
9. BETTING IN GAMBLING
9.1. Before placing a bet in the game, you need to make sure that the balance of the game account is replenished.
9.2. To do this, the player must:
– top up the card at the box office.
– if the player wants to limit the amount of one-time transfer of credits to the slot machine, he must apply to the cashier or the registrar, so that the one-time limit of transfer on the card was set to the appropriate value.
– insert the card into the card slot of the slot machine, while its game session will open and the green LED on the card slot will light up, and it will happen:
• automatic transfer of the entire amount of game substitutes of hryvnia (credits) if the one-time transfer limit on the card is not set.
• if the one-time transfer limit on the card is set, then either the entire amount will be transferred if the number of credits on the card is less than the limit, or the amount equal to the limit if the number of credits is more than the limit.
– The player can either leave the card in the card acceptor or take it out. In both cases, he can continue the game and his game session will be active and the green LED will continue to glow as long as the machine has a credit balance greater than zero.
– if the player has taken out the card, and he has credits left on the card, then, when re-inserting the card into the card acceptor of the machine on which he now plays, the balance will be replenished by an amount not exceeding the one-time transfer limit on the card. The player can top up the machine’s credits several times by inserting a card.
– if a player has taken out a card, and he has credits left on the card, he can start playing on another machine at the same time, inserting another machine into the card acceptor. In this case, the second session of this player will open.
– if a player withdraws a card, while he continues to play on one or more machines, it does not restrict him from using the card for other purposes (for example, he can replenish the card at the box office or withdraw the balance, transfer bonuses from the bonus account to the game account etc.).
– To end the game, if the player wants to pay the credits from the machine to the card, he must press the PAYMENT button at a time when the PAYOUT button will be active. In this case, all the credits left on the machine will be transferred to the card, the player’s session will be closed, and the green LED will go out.
– If, as a result of the game, the player has no credits left on the slot machine, the player’s session will be closed automatically after a timeout of 15 to 60 seconds, depending on the type of slot machine. The green LED goes out.
9.3. The Club has the right to deny a player a transaction due to a violation of one of the provisions of these Terms. The operation to replenish the game account is considered completed only after the corresponding amount appears on the player’s balance. If the player is sure that everything is done correctly, but the amount of replenishment did not appear on the balance, he must contact support.
9.4. After selecting the bet size and pressing the SPIN button (or START, START, etc.) the bet is considered completed.
9.5. In the “Auto” mode, a sequence of bets of the selected size is carried out in the automatic mode, ie without the participation of the player. The game can be stopped at any time.
9.6. In the event of a slot machine failure (for example, a combination of symbols has not been formed on the reels), the bet can be returned to the player’s balance directly by the slot machine.
9.7. The club cannot cancel or return the bet to the player.
10. CONSPIRACY, FRAUD, FRAUD, CRIMINAL ACTIVITY
10.1. The following actions are prohibited because they are considered a material breach of these Terms:
• providing any contact, identification and financial information contained in the player’s account to third parties;
• fraud in any form, such as: use of malicious applications and / or programs, use of bots, etc., actions that allow to obtain data of payment instruments, hacking of game accounts of other players, use of software errors of the website to obtain illegal profit, etc .;
• money laundering, as well as participation in other illegal activities, which entails criminal consequences;
• Conspiracy or attempted conspiracy (intentional or unintentional) with other persons to carry out illegal transactions and actions that entail illicit enrichment at the expense of the Club or other players.
10.2. In the event of a reasonable suspicion that the funds in the gaming account were obtained illegally or used for abuse, the Club has the right at any time to suspend or cancel the planned payments for winnings associated with them.
10.3. The club takes all necessary measures to identify and terminate the conspiracy, as well as to identify those involved. In the event of damage to a player who has been spotted in a fraudulent activity, the Club disclaims any responsibility for what has happened and directs its actions to protect itself and other players from fraud using all legal means.
10.4. A player who notices that someone is committing or intends to commit illegal (fraudulent) acts on the premises of the Club, must immediately notify the employees of the Club in person or by phone.
10.5. In case of suspicion of committing or intending to commit fraud, the Club may at any time block the game account of the violator and prohibit him from entering the Club. In this case, the funds of the blocked client will not be returned, but will be used to compensate for the damage suffered by the Club or other players. In addition, the Club has the right to report illegal actions by law enforcement officials. If the user is sure that the fraud was not his fault, he is obliged to fully assist in the investigation of the incident.
In the event that such is found, the Club has the right to block the player’s account and withhold the funds that are on it, as compensation for damage.
11. OTHER ACTIONS PROHIBITED IN THE CLUB PREMISES
11.1. The Club prohibits aggressive and abusive communication, the use of profanity, threats and attempts to degrade or threaten violence against other players or employees of the Club.
11.2. Users are obliged to use the services of the Club only for gambling, entertainment and communication.
11.3. In the event of problems in the Club’s online system that occur due to viruses, hackers and / or DDoS attacks, the Club will make every effort to eliminate the problems. The Club is not responsible for the actions of third parties. 14.6.
Players’ accounts may not be sold or transferred to third parties.
11.4. Any player bets can be checked. The audit is carried out by the Club. In the event of fraudulent activity involving players who have exploited errors or vulnerabilities in the Club’s online system, their accounts will be blocked.
The blocking is carried out temporarily, and at the end of the review – forever, if it is found that the actions were intentional, with malicious intent. The decision to return or not return the blocked client’s funds is made according to the circumstances.
12. MISTAKES AND / OR DEFECTS
12.1. According to the rules of slot machine developers, in case of failures and malfunctions, all results and winnings of the current gaming session are canceled.
12.2. If you use funds received on the player’s account in error or in violation of these Terms or the law, the Club has the right to cancel bets and / or winnings received by the player. If the winnings have already been paid by mistake, it is considered that the amount is transferred to the player in trust. The player is obliged to return all funds that he received in error, within the time limits set by the Club.
13. LIMITATION OF CLUB LIABILITY
13.1. Each user, by registering with the Club, automatically agrees that by participating in gambling on the website, he makes an informed choice, recognizes and accepts all possible risks associated with such games, and is fully responsible for their actions and choices.
13.2. The work of the Club is carried out in accordance with the Law and these Terms. The club is not obliged to give or offer any additional guarantees and assurances. Any activity of the Club in the part which concerns the provisions not specified in the Rules, is excluded. All claims to the Club are accepted in writing by email: imperiyaazarta@gmail.com.
13.3. The club is not responsible for any offenses, damage, negligence, damage, loss of personal data, reputation, prestige, etc. that may occur. This also applies to any other losses that are not listed and that cannot be foreseen at this time. Claims to the Club in case of the above situations are not accepted.
14. VIOLATION OF CONDITIONS
14.1. In case the player violates these Terms, he undertakes to fully compensate for possible damages, which may include costs and expenses (including litigation), lawsuits, other costs, etc.
14.2. The User agrees to indemnify, as well as to protect the interests of the Club, partners and all employees from claims, liability, costs, damages, court costs and any other costs that arise for the following reasons and as a result of:
• violation of these Terms by the player;
• violation by the player of the law, as well as the rights of third parties;
• the player provides access to his game account to third parties through his personal data, it does not matter whether he voluntarily agreed to such actions or not;
• crediting of any winnings obtained illegally / fraudulently.
14.3. If a player has violated these Terms, the Club reserves the right (but not the obligation) to do the following:
• send a message using the client’s contact details that they have violated the Terms with a request to stop the violation;
• to temporarily / permanently block the account, which involves blocking the player’s participation in gambling on the premises of the Club;
• refuse to refund, except as provided in these Terms;
• withdraw part or all of the funds from the player’s account if he has committed serious violations referred to in these Rules.
14.4. In case of non-compliance with any of the provisions of these Terms, the Club has the right to cancel the user’s gaming account, as well as to prohibit gambling.
15. RIGHTS TO VARIOUS OBJECTS OF INTELLECTUAL AND OTHER PROPERTY
15.1. Software All content and equipment presented on the premises of the Club are subject to copyright and other property rights. They belong to the Club or are used on the basis of agreements or licenses issued by the Club by rights holders. Free access to the materials of the website is not a basis for granting the user intellectual property rights of the Club, which includes copyright, trademarks, logos, content, scripts and types of promotions held in the Club, marketing techniques, etc.
15.2. Any use, as well as reproduction of trademarks, logos and other creative materials and content presented in the Club, is prohibited by law.
15.3. In the event of any prohibited actions, the user is fully responsible and is obliged to reimburse damages and cover the costs incurred through his fault. In addition, the user is obliged to immediately inform the Club of everything he knows about the commission of any prohibited actions by third parties.
The user is obliged to contribute to the correction of the situation, to assist in conducting investigations and to provide other possible assistance, if the above actions were committed using his gaming account.
16. PERSONAL INFORMATION OF THE USER
16.1. The Club is strict about the preservation of personal information of users, placing the obligation to store and use personal information as a priority over other obligations. Any personal information provided by users is treated in strict accordance with the privacy policy and all necessary measures and means of protection are used.
16.2. After the client provides personal information, he automatically agrees that the Club has the right to process his personal data. This is necessary for compliance with the Law, the Terms, as well as regulatory and legislative obligations of the Club.
16.3. The Club does not disclose personal information of users to third parties. Exceptions are employees who need access to personal data of customers to perform their duties.
16.4. All information received from the user, including personal data, appeals, statements and correspondence is stored in the form of electronic copies.
17. COMPLAINTS, REQUESTS AND MESSAGES
17.1. To submit appeals, complaints and other inquiries, it is necessary to contact the support service and state the essence of the appeal as clearly and concisely as possible.
17.2. The club copies and saves all appeals on its server. In the future, they may be needed as final evidence for resolving a conflict situation.
17.3. The user agrees that the results of games in the Club are determined only by chance, respectively, the final result must be perceived in the form in which it was obtained. If there is a discrepancy between the achievements in the game, which were on the slot machine and on the server of the Club, it should be recognized that the latter are more accurate and not subject to appeal. This also applies to the player’s account balance.
The data displayed on the server takes precedence over the information presented on the slot machine. Funds erroneously accrued due to failures or under the influence of human factors are subject to return to the Club.
18. TRANSFER OF RIGHTS AND RESPONSIBILITIES
18.1. The Club has the right to transfer these Rules to other companies (in part or in full). In this case, the consent of users is not required.
19. FORCE MAJEURE CIRCUMSTANCES
19.1. In case of force majeure, the Club is not responsible for non-compliance or delay in compliance with the Rules and obligations to users. Circumstances of force majeure include: wars, natural disasters, epidemics, pandemics, popular unrest, disruptions in public communications networks, DDoS attacks and other things that can have adverse consequences and can be called “force majeure”.
19.2. During the force majeure situation, the activities of the Club may be considered suspended. For the same period there is a postponement of the Club’s obligations to users. The club will try to solve the problems caused by force majeure as quickly as possible. All possible technical and human resources will be used for this purpose.
20. DISCLAIMER OF OBLIGATIONS
20.1. Users are obliged to comply with all commitments. Failure to comply with the latter is possible only in case of force majeure. The same applies to the Club’s obligations to players.
21. DIVISIBILITY OF THE AGREEMENT
21.1. In case of loss of legal force by one or more provisions of the Rules, other provisions are considered legal and do not lose legal force according to the current legislation. The part of the Rules that has become invalid or impossible to enforce must be amended in accordance with the applicable law. The changes should reflect the initial goals as closely and accurately as possible.
22. LEGISLATION AND JURISDICTION
22.1. These Rules should be interpreted in full compliance with the laws and legal bases of the state of Ukraine. Users must unconditionally submit to the exclusive right of jurisdiction of Ukraine. Any disputes, including claims or counterclaims, must be resolved in accordance with the laws of Ukraine and these Terms, which take precedence over the interim provisions.
23. CHANGE OF RULES
23.1. The Club has the right to make changes, edit, change and update these Rules in accordance with the new commercial and legal conditions, as well as the terms of service of users of the Club.
23.2. Any changes and additions, in particular software updates, become available to users immediately after their implementation in the Club. The Club informs users about the changes that have taken place, in particular, by reflecting them in these Rules.
23.3. Any changes, additions and updates to the Club are carried out in strict accordance with applicable laws and regulations relating to gambling, and ensure their full implementation.
23.4. In case of disagreement with the changes, the user has the right to stop using the Club’s slot machines by closing their own gaming account.
23.5. Further use of the Club’s slot machines after the changes that have taken place automatically means agreement with the new Rules, regardless of whether the user has been notified of the changes and whether he has read the changes in the Rules or not.
24. CONTACT INFORMATION
Information is provided by “EMPIRE OF EXCITEMENT LLC”, identification code 43473708. Address: Ukraine, Kyiv, str. Lypkivskyi Vasyl Mitropolit, 45, office 801.